Shipping policy
Last updated: 6 September 2026
We want you to know exactly when your order will arrive and what it will cost. This page explains how we process, ship and track orders.
1. Where we ship from
We currently ship to Ireland.
2. Order processing
Orders are prepared and dispatched within 1–3 business days of payment being confirmed.
Orders placed at weekends or on public holidays are processed on the next business day. Processing may take slightly longer during sale periods, product launches and the weeks before Christmas — we will say so on the site when that applies.
Once your order leaves us, you will receive a dispatch confirmation email with tracking details.
3. Delivery times and costs
Shipping is free on every order. There is no minimum spend.
Estimated delivery times, counted from dispatch:
- Ireland — [3–7] business days
These are estimates, not guarantees, and can be affected by carrier delays, weather, public holidays and periods of high volume.
In any event, we will deliver your order within 30 days of the contract being formed. If we miss that deadline, you may give us an additional reasonable period to deliver, and if we still fail to do so, you may cancel and receive a full refund.
4. Prices, VAT and import charges
Prices at checkout include VAT and are the total amount payable.
For deliveries within the European Union there are no customs duties, import taxes or handling fees. Your order ships within the EU customs union, so nothing further is charged on arrival.
[If you ship outside the EU, keep this paragraph, otherwise delete it: For deliveries outside the European Union, customs duties and import taxes may be charged by the destination country. These are set by that country's authorities, are not included in the price you pay us, and are the responsibility of the recipient. Customs clearance may also add time to delivery.]
5. Tracking your order
Your dispatch email includes a tracking number and a link to follow your parcel.
Tracking information can take up to 24 hours to become active after dispatch. If your tracking has not updated for several days, contact us at info@nualacork.com and we will chase it with the carrier.
6. If your order is lost, delayed or does not arrive
Until you receive your order, it remains our responsibility. If your parcel is lost in transit, damaged before it reaches you, or does not arrive at all, we will replace it or refund you in full. You do not need to deal with the carrier — that is our job.
This applies even if tracking shows the parcel as delivered, where you have not in fact received it. Contact us and we will investigate with the carrier.
Please contact us at info@nualacork.com if:
- your parcel is significantly past its estimated delivery date;
- tracking shows it as delivered but you have not received it;
- it arrives damaged — photos of the packaging and contents help us resolve it quickly.
7. Delivery addresses
Please check your address carefully at checkout. We dispatch to the address you give us, and once a parcel has left us we cannot redirect it.
If you spot a mistake, email us straight away at info@nualacork.com. If your order has not yet been dispatched, we will correct it. If it has, we will help you arrange redelivery with the carrier where possible.
Where a parcel is returned to us because the address was incomplete or incorrect, we will contact you to arrange redelivery. We may ask you to cover the cost of the second shipment.
8. Undelivered and unclaimed parcels
If a parcel is returned to us as unclaimed, or because delivery attempts failed and it was not collected from the depot, we will email you.
You can choose to have it sent again, or to receive a refund for the goods. Where the return was not our fault, the cost of the second shipment may be payable by you.
9. Changing or cancelling an order
We prepare orders quickly, so contact us as soon as possible at info@nualacork.com if you need to change or cancel. If your order has not yet been dispatched, we will do it. Once it has shipped, we cannot recall it.
This does not affect your right to cancel within 14 days of delivery, which applies regardless of whether the order has shipped. See our Refund & Return Policy for how that works.
10. Contact
NUALA CORK Email: info@nualacork.com
We aim to reply to shipping enquiries within 2 business days.